CSAT- Central

The agent performance score produced via our Post call survey, provides a stand-alone metric which differentiates between the callers overall customer experience and the agents call handling performance. Absolving agents from factors unrelated to their individual performance creates a level playing field, which enhances agent engagement by providing a true reflection of their efforts.

The agent performance score within our IVR Survey produces a stand-alone metric which differentiates between the callers overall customer experience and the agents call handling performance. Absolving agents from factors unrelated to their individual performance creates a level playing field, which enhances agent engagement by providing a true reflection of their efforts.